Operations Executive

Company Description

Find out more about us: https://skmagic.sg/about-sk-magic-singapore/

Casa Creation is the authorized distributor for SK Magic, one of the world's most advanced home appliance makers originating from Korea. As a diversified subsidiary of the Car Choice Group - one of Singapore's largest full-suite car dealerships - we are proud of our lineage, backed with top-tier awards including the prestigious Singapore Excellent Service Award and Association of Trade and Commerce's Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent! In line with the staff-centered philosophy of our parent company, we highly value everyone's unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore's leading next-generation home appliance provider together.

Responsibilities

1. Appointment Planning and Management

• Plan and manage appointments for water purifier installation and service maintenance.
• Coordinate with customers to schedule installations and maintenance services efficiently.
• Ensure all appointments are logged and tracked in the company system.

2. Customer Service and Follow-Up

• Answer customer inquiries promptly and professionally.
• Manage customer feedback and ensure issues are resolved in a timely manner.
• Follow up on the closure of cases with the customer service department to ensure customer satisfaction.

3. On-Site Assistance

• Assist on-site with the installation and maintenance of water purifiers.
• Ensure installations and maintenance services are carried out according to company standards and customer requirements.
• Provide technical support and troubleshoot issues during installations and maintenance.

4. Roadshow Support

• Assist in the setup and tear down of roadshows and promotional events.
• Ensure all equipment and promotional materials are transported and set up correctly.
• Provide support during roadshows to promote products and services effectively.

Qualifications and Skills:

• Proven experience in operations management or a similar role.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Basic technical knowledge related to water purifiers or similar products.
• Ability to handle physical tasks related to installation and event setup.

Reporting to: Manager

Work Hours: Full-time, including occasional weekends and public holidays as required for roadshows and customer appointments. 5.5 work week.

Skills Required

. Minimum Higher Nitec or A Level equivalent

. Possess a valid Class 3/3A driving license

. Operations/Logistics management experience

Other Requirements

. Possess good interpersonal and communication skills

. Team player with positive work attitude

. Takes initiative and has a strong sense of accountability

. Possess strong customer service skills

Estimated Salary

. $2500 to $3500