JOB RESPONSIBILITIES:-
- Oversee daily clinic operations, including health screening and GP services
- Manage the front-of-house, including reception, patient check-ins, and customer service
- Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
- Lead and support front-line and back-office staff, including receptionists and administrative personnel
- Oversee management of patient appointments, follow-ups, and record-keeping efficiently
- Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
- Liaise with external vendors, service providers, and healthcare professionals as needed
- Actively source and strategies to smoothen operational flows and enhance patient experience
- Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
- Ensure proper filing and storage of medical forms, reports, and legal documents
- Maintain and monitor inventory, including medical supplies and clinic equipment
- Manage staff scheduling, assignments, and training to ensure optimal service levels
- Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
- Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
- Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
- Ensure compliance with healthcare regulations, policies, and procedures
- Monitor clinic performance metrics and develop improvement plans when necessary
- Support management in identifying opportunities for process improvement
- Any other duties as may be assigned by Immediate Supervisor and/or the Management
Qualification & Experience:-
- Min Diploma and above
- Experience in managing outpatient clinic operations and/or experience in GP Setting
- Excellent interpersonal and communication skills
- Excellent organizational, multitasking, and leadership skills
- Proficient in clinic management software, Microsoft Office, and other digital tools
- Ability to work in a fast-paced environment while maintaining attention to detail
- Customer service-oriented with a passion for patient care
- Able to work effectively both independently and as part of a team
- Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs
