Operations Executive

Responsibilities :

Daily Operations

- Ensure smooth and efficient daily operations of the company.

- Direct and schedule team to perform tasks and meet the company's requirements.

Inventory & Order Management

- Manage inventory, order processing, warehouse operations, logistics, and demand planning.

- Update inventory on the online partner portal.

- Process orders and update delivery status promptly.

Customer Service

- Understand customers needs and handle complaints in a professional manner.

- Provide appropriate solutions and attention to customers issues.

- Consistently deliver excellent quality service to achieve total customer satisfaction.

- Delight customers by exceeding their expectations.

- Obtain customer feedback and identify areas for improvement.

- Establish good relations with corporate customers for bulk purchases.

Event Management

- Manage events organized by the company.

- Be involved in special projects and events, working alongside other departments.

General Administration

- Undertake ad-hoc activities and assignments as required.

At times, you may be required to undertake some duties and responsibilities as deemed necessary to meet the needs of our company's business.