The ideal candidate has a take-charge and supportive personality and a talent for multi-tasking effectively. As an executive, he/she will need to monitor and support the operations to ensure they run smoothly. This included all admin matters such as billing, purchasing, and HR-related matters. The candidate should also be responsible for relationship maintenance with clients to ensure continuity and consistency of client relationships. In summary, he/she is responsible for ensuring the operations are run smoothly and all regulations are adhered to. The candidate needs to be a good team leader and a team player when it comes to performing the supervisory role. He/she needs to ensure consistency, be precise, and understand the flow of work quickly.
Key Responsibilities:
- Monitor and assist day-to-day operations to ensure it runs smoothly and support the team when needed
- Ensure all indents and requirements of clients are coordinated and maintained accurately with the team.
- Liaise, coordinate and disseminate info internally within various departments
- Customer fronting which includes service recovery and managing feedback. Maintain and establish good relationships with customers
- Handle pest control and hygiene issues including working with the Health, Safety, and Environment Team (HSE) on audit results.
- Maintaining all documents and reports that are required by the Health, Safety, and Environment Team (HSE).
- Ensure to work with Government bodies on kitchen mandate certifications and licensing (e.g, halal application)
- Liaise with the HR team on payroll, new hires, and any other HR-related matters.
- Maintain employee's personal and training profiles, certificates, update payroll and manage employee inquiry on HR-related matters.
- Assist in raw material ordering, GR, and request for quotations.
- Prepare monthly billing to client and upload it into the system.
- Take the lead and propose on service recovery, ensure to service gap to minimize impact.
- Ability to perform in all key roles assigned and to have good time management
- Analysis of P&L with Kitchen Team in numbers reporting.
- Support Reporting Officer putting P&L and other reports together for weekly management meeting (also required to present from time to time)
- Assist in streamlining processes to meet kitchen and operations efficiency.
- Able to work as a team together with other kitchen operations executives and managers towards common goals.
- Be on-site if required by the client, to ensure operations are managed promptly.
- Any other duties as assigned by the reporting officer from time to time.
Job Requirements
- Has a take-charge and supportive personality
- Able to multitask effectively
- Client relationship management
- Good team leader and a team player
- Consistent, precise, and able to understand the flow of work quickly
Others:
- Location: 2 Bukit Batok Street 11, Singapore 659674
- 6 days work week, office hours
