Organization: At CommBank, we never lose sight of the role we play in other peoples financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and intuitive solutions to help our customers manage their finances in the ways they want to. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Job Title: Operations Manger
Location: Bangalore- Manyata Tech park
Business & Team:
CBA India is responsible for servicing multiple brands and business units across the Group; delivering a highly flexible operations, technology and data management functions, outstanding customer experiences and better risk outcomes. This is achieved through process management and a cross-skilled, capable workforce.Retail Home Lending Operations (RHLO) is responsible for the credit decisioning, fulfilment, settlement, and servicing of retail home lending products across CBA and forms part of the broader Retail Operations team.
The RHLO function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experiences and better risk outcomes.
Impact & Contribution:
Utilise advanced expertise and a broad range of concepts, technology and domain knowledge to develop and deliver world class software solutions to meet business needs.
You will contribute to the financial well-being of our customers by ensuring that our team builds the best solutions possible using modern development practices that ensure both functional and non-functional needs are met.
If you have a history of building a culture of empowerment and know what it takes to be a force multiplier within a large organisation then youre the kind of person we are looking for
Roles & responsibilities:
Responsible for monitor and drive continuous improvement of the operation activities to keep and improve its accuracy and readiness as well as per fact- based analysis.
Drive projects to deliver customer outcomes using strong analytical and statistical skills.
Ensuring delivery of operational activities within agreed SLA targets.
Drive monitoring and improvement process with a complete understanding of the operation process.
People and Resource Management (e.g. people development, attrition, pipeline/skill monitoring, training program) for the team.
Improving and maintaining controlled environment (e.g. necessary control activities along with process flows implemented, appropriate control tools in place, team members fully understand risk and related controls.
Take responsibility for the quality of work submitted and ensure highest standards are maintained.
Mange the performance Management cycle, objective settings, development and career planning, performance appraisal and rewards and recognition.
Ownership of internal communication and status update.
Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations etc.
Applying CBA people leadership principles, systems and policies to effectively manage, develop and reward team; coaching and motivating them through observation and feedback to cause performance and engagement
Lead and empower teams towards progress and living by CBA values, building an engaging culture
Essential Skills:
Minimum 8 - 10 Years experience in retail Operations. The experience should contain a minimum 3 years of People management and Unsecured Lending Preferrable.
Leadership and management within a financial services organisation
Stakeholder management (with internal team), influencing.
Demonstrable risk management accomplishments (Process risk, People risk)
Experience in handling larger teams; preferably 10+ team members
Excellent interpersonal, communication, and presentation skill
Analytical and statistical skills.
Qualifications:
A degree in any discipline
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career.
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Advertising End Date: 27/08/2024
