Operations Manager

• Responsible for overseeing the day-to-day operations of the provision shop and ensuring smooth and efficient functioning.
• Accountable for the commercial management of a provision shop mainly selling daily necessities as well as titbit items.
• To lead, develop, improve and attain a high level of customer service satisfaction.
• Ensure store operation standards are adhered to by all norms.
• Managing inventory, coordinating with suppliers, and ensuring that the store is adequately stocked.
• Responsibly review daily transactions and prevent any irregularity
• Monitor and maintain compliance of all company policies and procedures to make sound business decisions.
• Manage the store's budget, analyzing sales data, and implementing strategies to increase profitability.
• Plays a crucial role in ensuring compliance with health and safety regulations, as well as maintaining a high level of customer service.
• Manage complaints cases whenever necessary.
• Assist in other ad-hoc duties as and when required.

Requirements:

• Diploma and above in Business Management or equivalent.
• Working experience in sales in a retail environment, preferably in Grocery/Trading stores.
• Results-orientated with strong understanding of day to day in store operations.
• Good knowledge in POS,e-commerce platforms, MS-office
• Energetic and self-motivated individuals highly preferred.
• Bilingual in both Chinese and English as required to communicate with customers.