Operations Manager

Key Responsibilities

1. Operations Oversight:

. Manage and coordinate all aspects of daily operations within the nursing

home, including housekeeping, maintenance, food services, and security.

. Develop and implement operational policies, procedures, and protocols to

ensure smooth workflows and optimal efficiency.

. Monitor key performance indicators (KPIs) related to operations, identifying

areas for improvement, and implementing corrective actions as necessary.

2. Staff Management and Development:

. Supervise and support departmental managers and staff members,

providing guidance, training, and performance feedback.

. Collaborate with HR for recruitment, onboarding, and retention strategies to

maintain a skilled and motivated workforce.

. Foster a positive work culture characterized by teamwork, professionalism,

and continuous improvement.

3. Budgeting and Financial Management:

. Develop and manage the annual operating budget, ensuring fiscal

responsibility and cost-effectiveness in all operational activities.

. Monitor expenses, revenue streams, and financial performance, adjusting as

needed to meet budgetary goals.

. Identify opportunities for revenue generation or cost savings through process

optimization and resource allocation.

4. Quality Assurance and Compliance:

. Ensure compliance with regulatory requirements, accreditation standards, and best practices in eldercare.

. Implement quality assurance programs to monitor and improve service delivery, resident satisfaction, and clinical outcomes.

. Conduct regular audits and inspections to assess compliance with safety, sanitation, and infection control protocols.

5. Resident and Family Engagement:

. Establish and maintain positive relationships with residents and their families, addressing concerns and soliciting feedback to improve services.

. Coordinate social and recreational activities to enhance the resident experience and promote socialization and well-being.

. Collaborate with healthcare providers and community resources to meet the diverse needs of residents, including medical, emotional, and spiritual support.

6. Emergency Preparedness and Risk Management:

. Develop and maintain emergency response plans and procedures to ensure the safety and security of residents, staff, and visitors.

. Conduct regular drills and training exercises to test emergency preparedness and response capabilities.

. Identify and mitigate risks related to facility operations, environmental hazards, and security breaches.

Job Requirements (May differ from the list depending on the candidate's skills and knowledge. However, must comply with regulatory requirements for licensing purpose.)

1. Knowledge

. Bachelor's degree in Healthcare Administration, Business Management, or related field. Master's degree preferred.

. Minimum of 5 years of experience in healthcare operations management, preferably in a long-term care or nursing home setting.

. Knowledge of regulatory requirements and best practices in eldercare, particularly in Singapore.

2. Skills

. Strong leadership skills with the ability to motivate and inspire teams to achieve organisational goals.

. Excellent communication, interpersonal, and problem-solving skills.

. Proficiency in budgeting, financial management, and data analysis.

3. Ability

. Ability to prioritize tasks, manage multiple projects, and adapt to changing priorities in a dynamic environment.

4. Others

. This position typically operates in a healthcare facility environment, with regular office hours. However, flexibility in schedule may be required to address operational needs or emergencies.

. Occasional travel within Singapore may be necessary for meetings, trainings, or inspections.

. The Operations Manager may be exposed to stressful situations, including emergencies or conflicts among staff or residents, requiring strong leadership and decision-making skills.