As an Operations Manager specializing in Last Mile team, you will play a crucial role in ensuring the efficient and timely delivery of goods to our customers doorsteps. Youll oversee the final leg of the supply chain, managing logistics, transportation, and delivery processes. Your goal is to optimize last-mile operations, enhance customer satisfaction, and drive operational excellence
Responsibilities
Developing performance goals and objectives (for subordinates) to ensure accuracy of delivery and quality of delivery
Partnering with the management team to establish and maintain standards
Proactively identifying and leading process improvement initiatives by leveraging on Lean Tools within the purview of your station
Building and executing productivity plans by reviewing work forecasts and determining productivity requirements
Leading and developing a team of supervisors
Communicating policies to associates and act as the primary information source for the team
Requirements
Bachelors degree in Engineering, Operations or related field
5 to 8 years experience in logistics distribution or E-commerce fulfillment operations
Lean six sigma green belt is a plus
Experience managing 10+ employees
Lead process improvements through Lean process, Kaizen, Six Sigma (Bonus)
Ability to thrive in a fast paced environment with tight deadlines
Strong Verbal and written communication skills
Enjoy doing analytical work and using data to provide workable/practical solutions Track record of taking ownership and driving results
