Operations Manager

Job Descriptions

• Management of service centre to provide value-added services such as repair of devices and RMA services.
• Manage and supervise a team of supervisors, admins and technicians.
• Monitor and control the operation so as to achieve the targeted turn-around time, productivity, quality & safety standards.
• Responsible for forecasting, budgets and full P&L of business and push for profitable growth.
• Update and improve operational systems, processes and best practices that guarantee organizational well-being.
• Ensure the key performance indicators set by management and customers are achieved by the team.
• Appraise the performance of service and operation teams, and subcontractors.
• Plan and assure adequate equipment, tools and storage capacity of parts/goods for the operation.
• Establish and maintain good relationships with customers.
• Generate reports and presentation material for customers and higher management as requested.
• Generate a working environment that develops high-performing and motivated workforce.
• Collaborate with site GM in all operational and resource planning (new and existing projects).

Requirements:

• Minimum Diploma or above in relevant field.
• Minimum 3-5 years of working experience in customer service/frontline/counter
• Proven experience in a leadership role, demonstrating exceptional leadership abilities and effective team management.
• Good written/verbal communication skills and problem-solving skills.
• Strong service mindset - empathic and solution-orientated.
• Good interpersonal skills.
• Self-motivated individual who is able to multi-task and work under pressure.