Famous Chinese restaurant, looking for aOperations Manager to lead all aspects of our business.
Operations Manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you'll need management skills and experience in both front and back of the house.
Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices
Requirements:
- Proven work experience as a Restaurant Manager or similar role
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software & POS
- Strong leadership, motivational and people skills
- Acute financial management skills
Benefits:
Monthly Performance Bonus.
Birthday Voucher
Staff Discount
Annual Leave
Medical Leave
Medical Claims
Meals Provided
