Operations Officer

Confirm all shipment information with origin to initiate shipment

Receive and validate customers order including shipping documents, SLI, EIN, credit application

Review/update verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions

Verify shipment status, review pre-alert and verify shipment handling instructions to operations

Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception

Communicate and resolve problems that arise in the movement of product

Communicate exceptions and shipment status with Customer