Operations Processing Officer (Bank) (JT)

The technology Department enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group Technology department, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

1.Perform technical verification checks on customers income documents to process customers unsecured facilities creation or maintenance in Bank's operating systems

2. Toggle between different systems to perform pre-processing and data entries for customer's unsecured facilities creation

3. Lead/Participate the team in providing ideas/initiatives in digitalization of processes and automation improvement

4. Identify operational risks and implement measures to address/mitigate the risk

5. Ensure all requests are processed within specified Service standards - timely and accurately

6. Manage operational issues and provide timely escalations to management team

7. Review & update system reports on daily, weekly, and monthly basis

8. Challenge status quo and execute changes in an effective manner

9. Data-driven and structured in using data to perform analyses

10. Provide insights through data visualization and presentations to deliver productivity gains - identifying root cause and problem statements to solutions

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd's PDPA and e2i PDPA.