At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Groups global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
Bank of Singapore opens doors to new opportunities.
Start your career with Bank of Singapore as an Operational Specialist (Manager) in our Front Office Support Services , Asset Transfer Validation Team! !
We are seeking a team member to join our Front Office Support Services (FOSS) function. The incumbent will handle pre-processing checks for all client related payments prior to processing by Remittance team and to perform callback verification on required transactions.
Responsibilities
Pre-processing check for payments
Ensure all relevant approval is obtained and instruction provided by Business adheres to client's signing mandate and procedure.
Escalate any deviation to procedure.
Coverage includes: Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker's Guarantee
Callback on Asset Transfer and Static updates
Ensure callback is conducted in accordance with procedures and policies.
Retrieve and verify callback that has been performed by Business prior to processing by the respective operations team.
Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.
Control
Perform End of Day control checks and ensure BAU task are completed.
Act as a control unit and be able to identify risk issues while interacting with Front office.
Ensure that exception processing is completed exactly according to the conditions set in the approval.
Perform an end of day review to ensure tasks are completed by signing off on the end of day checklist
Query Management
Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties.
Change Management
Identify control gaps and work with team to review process efficiency and deliver improvements.
Participate in projects as and when required.
Qualifications
3 to 5 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role
Tertiary education with a good academic track record
Good knowledge of Microsoft Office
Knowledge of foreign language is a plus.
Clear written & verbal communication skills with all levels of staff
Client-oriented mindset
Meticulous and good team player
Ability to work independently & drive initiatives forward until delivery.
Ability to work effectively with both Front Office and Support staff, at all levels.
Ability to work & deliver under time pressure.
Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity.
Ability to perform ad-hoc system testing
