About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide including Brex, Rippling, Navan, Qantas, SHEIN and many more with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$
- 6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
About the team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallexs mission to empower businesses globally.
What youll do
As part of our Operations Strategy team, youll be tackling complex problems across many different domains, with the overarching aim to improve our global Customer Experience as well as Developer Experience. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.
This role is based in Singapore.
Responsibilities:
Identify and drive strategic projects to improve our global Customer and Developer Experience, as well as uplifting the end-to-end customer integration efficiency
Take a data driven approach to problem solving
Work across functions to ensure stakeholder alignment and deliver desired outcomes
Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
Who you are
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
8+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent
Strong analytical and problem solving skills essential
Exceptional stakeholder management and influencing skills, especially with Engineering teams
Self-starter who can identify and prioritize opportunities to focus on
Excellent written and verbal communication and presentation skills
Technology, Financial Services and/or experience in a high growth environment is advantageous
Bachelors degree or equivalent
Preferred qualifications:
Someone who enjoys getting things done and finds ways to drive tangible outcomes
A strategic thinker and analytical in your approach to developing strategies
Success-oriented and hold yourself accountable for delivering key outcomes
Someone who works collaboratively with people at all levels, across functions and cultures
Someone with the ability to synthesize and communicate in a simple but effective manner
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We dont regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
