Operations Supervisor

Core Responsibilities:

. Supervise operations in assigned terminal during shift duty.

. Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.

. Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.

. Ensure intra-terminal and/or inter-terminal trolley transfers.

. Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.

. Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.

. Attend to customer complaints and escalation when required.

. Assist Duty Manager with routine and incident/accident reports.

. Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

. Undertake other airport operations/service improvement projects when assigned.

Periodic Duties:

. Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.

. Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.

. Conduct scheduled coaching session with direct reports

. Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences):

. At least O level

. Minimum 2 years of supervisory experience in operations functions.

. Confident in dealing with staff across all ages.

. Possess excellent interpersonal, communication and organizational skills.

. Adaptable to change and a good team player.

. Able to work on Shift Duty.

. Able to obtain an Airport Pass (Airside)

. Familiarity with Changi Airport terminal operations will be an added advantage