Provide IT support to end users for hardware and software problems and resolve theissues in a timely manner.Key Responsibilities:
Support project teams in implementation, installation, and configuration ofPCs/Workstations OS., applications and related peripheral devices. Provide phone and on-site support, resolving, troubleshooting and investigatingissues pertaining the PCs, applications and peripherals for systems.
Record incidents into the incident management system, either through incidenttracking software or email. Ensure all incidents are addressed within the defined Service Level Agreement(SLA).
Follow through all necessary escalation from L Prepare daily situation reports for management review.
Provide timely updates on assigned requests. Verify the functionality of newly deployed PCs and IT peripherals; escalate anyissues for resolution.
Maintain accurate asset information in the asset database, including requireddocumentation. Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
Provide regular progress updates to Project Leads regarding bug fixes,enhancements, or patches.Requirements: Minimum ITE / Diploma in Computing and Information Systems.
At least 2 years of equivalent work experience (in operations support). Knowledge of Office automation tools, MS Operation Systems.
Experience in desktop software for patch management, software packaging andsoftware delivery is an added advantage. Strong oral and interpersonal communication.
Excellent analytical and problem-solving skills. Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
Ability to effectively prioritize and execute tasks in a high-pressure environment. Must be independent, resourceful, pro-active and a team player.
Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergencyservice / issues or additional scheduled work arrangement. Strong aptitude in picking up (operation knowledge) in more than one type ofsystem
Job Types: Full-time, Contract
Contract length: 12 months
Pay: $3,000.00 - $5,000.00 per month
Work Location: In person
