Operations Support Engineer

Job Description:

Provide IT support to end users for hardware and software problems and resolve the issues in a timely manner.

Key Responsibilities:

. Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.

. Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.

. Record incidents into the incident management system, either through incident tracking software or email. . Ensure all incidents are addressed within the defined Service Level Agreement (SLA).

. Follow through all necessary escalation from L1.

. Prepare daily situation reports for management review.

. Provide timely updates on assigned requests.

. Verify the functionality of newly deployed PCs and IT peripherals escalate any issues for resolution. . Maintain accurate asset information in the asset database, including required documentation.

. Assist in the testing and rollout of the system bug fixes/ enhancement / patches.

. Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches. Requirements:

. Minimum ITE / Diploma in Computing and Information Systems.

. At least 2 years of equivalent work experience (in operations support).

. Knowledge of Office automation tools, MS Operation Systems.

. Experience in desktop software for patch management, software packaging and software delivery is an added advantage.

. Strong oral and interpersonal communication.

. Excellent analytical and problem-solving skills.

. Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.

. Ability to effectively prioritize and execute tasks in a high-pressure environment.

. Must be independent, resourceful, pro-active and a team player.

. Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.

. Strong aptitude in picking up (operation knowledge) in more than one type of system.