Order Management Specialist

JOB SUMMARY:

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels - retail stores, catalogs, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores/DTC channels, and through strategic franchise partnerships.

This position coordinates all end to end purchase order management activities and communicates with cross functional teams for their assigned division(s) within a brand, for our Global business. This position also supports reports generation and analysis as needed.

KEY RESPONSIBILITIES:

Order management

. Co-ordinate with Merchandise Planners and Franchise partners on order submission via Relex and Order Portal systems

. Manage Purchase Order creation and update revisions in Netsuite system

. Ensure purchase orders are successfully transmitted, received and confirmed by vendors

. Maintain accurate ship dates, quantities, costs and descriptions in purchase orders

. Monitor purchase order status, track production, shipping and receiving status in GTN and POC Systems

. Monitor and keep track of sku pass emails to ensure purchase orders are issued in a timely manner

. Communicate regularly with Franchise partners on purchase order status

Communication

. Follow up on SKU setup process with Merchandising and Merchandise Operations teams, highlight and resolve sku availability issues, to support on time purchase order creation

. Communicate relevant ordering information, changes and cancellations to purchase orders to Global partners, Sourcing team and vendors

. Liaise and work with cross-functional partners to track down & resolve shipments and transportation issues.

. Ensure accurate ship dates, quantities, costs and descriptions in purchase order revisions and communicate the changes to Global partners, Sourcing team and vendors

. Assist in resolving all queries pertaining to orders through communications with WSI cross-functional partners, including Customs, Transportation, Freight Forwarder, Sourcing and QA

Reporting and analysis

. Generate reports as needed.

. Perform analysis of shipment timing to support monthly revenue forecast.

Other responsibilities

. Attend cross-functional calls with Global merchants and Franchise partners.

. Complete other duties and responsibilities as assigned by supervisor

QUALIFICATIONS:

. Candidate must possess a tertiary qualification with 1- 2 years of retail experience in a Merchandising and/or Purchasing role

. Proficient in Microsoft Excel and strong in analytical skills

. Meticulous and detail-oriented with strong follow through

. Strong organizational skills & ability to multi-task

. Demonstrate sense of urgency & ability to seek-out solutions

. Superior written, communication & listening skills

. Ability to work in a fast paced, collaborative environment

. Willingness to Learn