1 OSS System Implementation and Deployment
- Customer requirements analysis (incl. pre-implementation analysis works, requirements clarifications and solution approval)
- Configuration of the system
- Data modelling
- Data migration and data transformation
- System installation
- Auto discovery & Reconciliation - Integration with NMS's or Network Elements with use of scripts and API's to retrieve data from the network
- Service design - implementation of the flows with use of SunVizion API to design service
- Service fulfilment - integration with NMS's or Network Elements with use of scripts and API's to activate service
- Integration with other business systems
- Reports preparation
- Delivering trainings to the customer
- Project documentation preparation
- Supporting User Acceptance Tests (including technical negotiations with regards to classifying issues observed during tests and agreeing how they should be addressed) as well as any other tests performed during deployment
- Monitoring of customer satisfaction (user experience)
2 OSS System Support & Maintenance
- First and, in the long term, also the second line of support
- Communication with the third (and initially also the second) support line in Poland, in order to meet the agreed KPI parameters.
- Communication with the customer
- Analysing customer issues
- Solving issues if can be solved locally and transferring issues to remote team with required details if product issue
- Verification of the new versions of the SunVizion product before go live
- New version installation with respecting of the support windows
3 Presales and Business Development Support
- Participation in discussions with potential customers in order to understand their needs and prepare appropriate solutions
- Participation in presentations and workshops to potential customers (including live demonstration of the solution)
