Outbound Call Associate & Front Desk Support

Outbound Call Associate

. Proactive contact and engage customers to gather critical information through survey, telemarketing activities

. Meet and achieve the individual and company's key performance indicators

. Acquire a strong knowledge of the products and services, culture and processes

. Provide quality customer service and prompt follow-up to customers over the phone and/or email

. Listen to customers needs, probe to redirect to the intent of the question and offer alternative solution

. Resolve customer queries efficiently and escalate issues promptly

. Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

. Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater - Customer Service Associate

. Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

. Proactive manage all front desk duties over the counter, phone and email

. Identify, profile and tier customers to the types of services that are relevant to their needs

. Ensure smooth customer transactions at all times and provide quality customer services

. Perform administrative duties, manage appointments and register customers

. Prepare room logistics and necessary materials

. Other duties as assigned by Team Lead and/or Branch Head

. Candidate with prior experience in outbound call preferred

. Candidate with prior experience in front desk management preferred

. Basic Computer knowledge (Microsoft Excel and Word)

. Have a pleasant disposition with a positive attitude

. Excellent in customer service delivery

. Organised, self-motivated, and result-oriented individual

. Demonstrate a sense of urgency and work well under pressure as an individual and in a team

. Good verbal & written communication and interpersonal skills

. GCE O levels and above

a) 8.30am to 6.00pm (Monday to Friday) and

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)