COMPANY DESCRIPTION
NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.
Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.
DESIGNATION : Outlet Executive - Vivo City
RESPONSIBILITIES
Reporting to the Outlet Manager, your responsibilities include but are not limited to:
Operations
Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
Be attentive to the maintenance and cleanliness of common areas.
Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
Conduct irregular float checks on stalls cash registers against readings from Point of Sales (POS).
Perform customer recovery pertaining to customers/ public's comments and feedback.
Effectively communicate customers/ public's comments, feedbacks and incidents to relevant departments within duly shift hours.
Perform daily headcount check on contract cleaners according to the contract agreements.
Provide administration support to Outlet Manager in reports writings.
Responsible for ensuring licensees daily sales received, are correct and being bank in.
Ensure cash handling procedures are compiled to at all times.
F&B (subject to coffeeshop outlets)
Direct and manage retail stalls according to company SOPs and regulatory requirements
Mentor and supervise service staff on food handling, service conduct, and compliance to standards
Required to prepare meals such as toast making and hot foods based on the company's SOPs
Preparation of hot and cold beverages from scratch and premix
Advice on operational needs and service consistency
Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
Monitor sales and provide monthly sales reports with recommendations for business reviews with management
Handle cashiering duties, customers complaints and operational issues
Other work scope as required by business needs
QUALIFICATIONS
Preferably someone with Diploma in F&B, supply chain or related courses
Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
Ability to foster positive working relationships
