COMPANY DESCRIPTION
Started in 1988, Kopitiam strived to bring the True Singapore Taste to everyone in Singapore by making available favourite local dishes conveniently at affordable prices. In 2018, NTUC Enterprise acquired Kopitiam to further strengthen its value proposition ie. making familiar cooked food affordable in a clean environment.
In November 2019, the 4 Social Enterprises i.e. NTUC FairPrice, NTUC Foodfare, Kopitiam and Link, came together under the FairPrice Group. The Mission is to serve the people of Singapore in meeting their needs under the Everything Food Made Easy philosophy. Under the Group, Kopitiam & NTUC Foodfare were combined as a single Food Services business unit to better nourish generations through cooked food in our multi-format at food courts in malls, coffee shops, hawker centres and quick-service cafes and kiosks. We serve 2 million customers with >100M meals a year across >100 outlets islandwide.
DESIGNATION : Outlet Executive - Chong Pang Hawker Centre
RESPONSIBILITIES
Reporting to the Outlet Manager, your responsibilities include but are not limited to:
Operations
Providing support to the Outlet Manager in ensuring the operations team works according to company SOPs and operational workflows.
Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
Be attentive to the maintenance and cleanliness of common areas.
Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
Conduct irregular float checks on stalls cash registers against readings from Point of Sales (POS).
Perform customer recovery pertaining to customers/ public's comments and feedback.
Effectively communicate customers/ public's comments, feedback and incidents to relevant departments within duly shift hours.
Perform daily headcount checks on contract cleaners according to the contract agreements.
Provide administration support to the Outlet Manager in report writing.
Responsible for ensuring licensees daily sales received, are correct and being bank in.
Ensure cash handling procedures are compiled to at all times.
F&B (subject to coffeeshop outlets)
Direct and manage retail stalls according to company SOPs and regulatory requirements
Mentor and supervise service staff on food handling, service conduct, and compliance to standards
Required to prepare meals such as toast making and hot foods based on the company's SOPs
Preparation of hot and cold beverages from scratch and premix
Advice on operational needs and service consistency
Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
Monitor sales and provide monthly sales reports with recommendations for business reviews with management
Handle cashiering duties, customers complaints, and operational issues
Other work scope as required by business needs
QUALIFICATIONS
Preferably someone with a Diploma in F&B, supply chain or related courses
Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
Ability to foster positive working relationships
OTHER INFORMATION
6 days, 8 hours rotating shift (weekends/PH)
