OUTLET MANAGER

Job Purpose:

Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting in day-to-day activities of an outlet.

Responsibilities:

Business Operations

. Assist in the overall management of the outlet

. Handling emergency and difficult situation

. Coordinate daily roster and supervise attendance

. Supervise and coordinate, pre-meal meeting conducted with staff daily

. Project and order daily required supplies

. Provide co-ordination and services for both kitchen and service.

. Provide suggestions or develop new SOP to improve on operation.

. Liaise with food stall operators to address their needs and concerns.

. Ensure partners/vendors comply with contractual agreements and food court policies.

People Management

. In-charge of recruitment, selection and training of new hires

. Monitor and manage the staff performance including punctuality, customer service and food quality

. In-charge of overall supervision of the outlet/restaurant

. Facilitate innovation and lead staff to implement change

Customer Service

. Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience

. Ensure and maintain service quality and professional etiquette

. Customer feedback management

Adhering to Quality and Standards

. Examine food and beverage preparation

. Ensure quality control for food and service

Skills/Qualifications:

. At least 3 to 4 years of relevant experience in Foodcourt, managerial role

. Minimum O level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent

. Willing to be involved in hands on operations

. Excellent communication and interpersonal skills

. Ability to work in a fast-paced environment

. Perform tasks independently or with minimum supervision

. Ability to work cohesively with fellow team members as part of a team