As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company's strategic plans.
Job Responsibilities:
- Manage day-to-day operations at the assigned outlet
- Oversee staffing at the outlet including hiring and rostering
- Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
- Conduct regular product and service training and ensure that a high level of service standards at all times
- Manage operating expenses and be accountable for P&L
- Stock management - ordering and storage of products, liaising with internal and external stakeholders
- Respond and manage all customer feedback and enquiries - both online and offline
- Facilitate bookings, events and promotions in alignment with sales and marketing plan
- Any other ad-hoc duties assigned by Management and/or immediate superior
Job Requirements:
- At least 3 years of relevant working experience
- Candidates who possess a Food Hygiene certificate will have an added advantage
- Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
- Able to work under pressure in a fast-paced environment
- Strong leadership, self-motivated and good people skills
