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Kenzen Orchard Pte. Ltd.

Outlet Supervisor

Early Applicant
  • 16 days ago
  • Be among the first 50 applicants

Job Description

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Job Description:

  • Oversee the daily operations of the outlet for efficient operations.
  • Oversee both front and back of house operations
  • Assist in training of new employees as well as the continuous training of existing staff
  • Provide exceptional customer service and lead staff to do the same
  • Respond to customer complaints quickly and resolve them effectively
  • Plan and assign daily workloads to team members.
  • Plan team members work schedules and compile timesheet
  • Report on management regarding sales results and productivity
  • Handle food and beverage preparation and ensure desired quality and standards are achieved
  • Develop marketing strategies to improve sales and profitability
  • Provide excellent service experience to all customers
  • Handle all customer queries and feedback in a professional and timely manner
  • Ensure that policies and standard operating procedures are strictly adhered to
  • Guide and monitor work performance of all staff
  • Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company's standards.
  • Analyze and resolve problems in a timely and accurate manner
  • Oversee purchasing to stay within budget
  • Assist in staff performance review
  • Able to perform additional duties as requested by the Management as and when required

Job Requirement:

  • Previous supervisory experience preferred in the hospitality or F&B industry.
  • Ability to work in a fast-paced setting and independently
  • Strong multi-tasking skills
  • Able to work independently and withstand pressure
  • The physical ability to remain standing for long periods of time
  • Exceptional organizational, good communication skills, customer service skills,
  • Strong leadership, mature, outgoing, strong sense of responsibility
  • Team player
  • A minimum of 2 years relevant experience at the supervisory level in the hospitality or F&B Industry
  • Able to work flexi shift, and able to work on weekends & public holidays.
  • 6 days work week

Benefits:

  • Staff Meal
  • Staff Discount
  • Birthday Voucher
  • Uniform will be provided
  • Sales Target Incentive

Date Posted: 07/08/2024

Job ID: 87892529

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Last Updated: 19-11-2024 05:37:56 PM
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