We are looking for a Part-time Customer Service and Admin Assistant to join our team in handling year-end online book sales. The role involves preparing booklist, managing the online backend, processing orders, providing customer service (emails and calls), and coordinating with our retail team to ensure a seamless online ordering experience for our customers.
Online Backend Management: Prepare booklist and manage online ordering platform. This includes preparing the listing, uploading product information, updating stock availability, and maintaining accurate product listings.
- Order Processing: Efficiently process online orders in a timely manner and manage delivery service backend.
Customer Service:
Handle customer inquiries promptly and courteously, addressing questions related to orders, delivery times, refunds, and any other concerns that may arise.Coordination with Retail Staff:
Collaborate with retail staff to communicate on inventory level, order packing and delivery statuses, ensuring smooth logistics and on-time deliveries. No experience required. Some experience in managing online sales operations would be appreciated.- Some knowledge of e-commerce platforms and backend management preferred but not necessary. Training will be provided.
Communication skills in English, both written and verbal, to provide good customer service.
- Proficient in Microsoft Excel.
Familiarity with the books and stationery industry is a plus.- Problem-solving mindset and the ability to think critically under pressure.
Flexibility to adapt to changing demands during peak seasons.
Join our team and play a vital role in providing customers with a seamless online shopping experience. If you are a proactive and detail-oriented professional with a passion for online sales and customer satisfaction, we would love to hear from you!
Please submit your updated resume highlighting your relevant experience and interest in the Part-time Customer Service and Admin Assistant position. We look forward to reviewing your application and getting to know you better!
Job Types: Part-time, Contract, Temporary
Contract length: 3 months
Pay: $
- 00 per hour
Expected hours: 30 45 per week
Schedule: - Monday to Friday
Work Location: In person
