Able to answer calls and handle situations quickly and accurately with quality customer service level
Ensure guests receive the most cordial attention when they contact our hotline
Able to understand and handle guests requests tactfully and smoothly
Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
To work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
Have the knowledge to handle computer terminals at the call centre.
Salary will be based on hourly rate
Requirements:
Hospitality students from tertiary education are welcome
Relevant work experience as telephone operator/call centre agent will be of advantage
Able to perform rotating duties, weekends and Public Holidays
Good communication skills
Basic computer skills, with basic Microsoft Office knowledge
