Passenger Traffic Agent

About Company:
Our client is an airline of Japan, headquartered in Tokyo. They operate services to both domestic and international destinations and had more than 20,000 employees. In 2013, this company was named a 5-Star Airline.

Job Description:
- Act as an airline representative at Changi airport and be responsible for duties related to passenger flights to/from Singapore.
- Ensure effective management and execution of the expected service standards of the airline.
- Responsible for delivery of quality passenger services.
- Provide assistance to passengers and addressing their queries.
- Comfortable with face to face interactions with the various stakeholders whilst working in shifts.
- Follow up with passengers safety and security concerns and queries.
- Access reservation and booking systems.
- Provide assistance to passengers in the event of flight disruptions or delays.
- Supervise and monitor service standards of ground handling agent.

Job Requirements:
- Diploma holder in any discipline, preferably with 2 to 5 years of relevant experiences in customer handling.
- Knowledge in CIQ handling.
- Must be willing to perform shift duties (including night shifts and weekend).
- Ability to communicate (fluent in speaking, reading and writing) in Japanese would be an advantage to communicate with Japanese customers.
- Customer-oriented mindset with pleasant disposition.
- Possess good sense of time management to achieve on-time performance.
- Possess leadership qualities, good communication and interpersonal skills to work effectively in a team.
- Proficient in MS Office applications.

Compensation:
- Working Location: Changi Airport
- Working Hours: 9 hours/day (Shift rotational including nights)
- Working Days: Roster arrangement. Work 3-4 days off 1-2 days (including weekends)
- Salary Package: Basic + Allowance + OT pays + AWS + Variable Bonus
- Benefits: Concessionary Travel/ Discounted flight tickets, Medical & Hospitalization Coverage, Annual leave, etc.