Patient Quality Service Manager (Healthcare) #HCG

Responsibilities

• Plan initiatives to enhance the patient experience and foster a patient-centric culture.
• Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

• Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

[Confidential Information]

Tricia Celestine Goh (R1981653)

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