Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient's service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.
Job Responsibilities
- Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
- Ensure 2 patients identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
- Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
- Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
- Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
- Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
- Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
- Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
- Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
- Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
- Performing duties as assigned by reporting officer
- Meet customer service and quality KPI as determined by department
- Follow up and support reporting officer in handling patient relation issues
- Adhere to policy and standard operating procedure
- Accurate and meticulous in performing cashiering duty when assigned
Job Requirements
- GCE A/ O/ N levels or Higher / NITEC qualification
- Service-oriented and patient-focused
- Proactive and resilient with the ability to work independently and in a team
- Ability to multi-task and work in a fast-paced environment
- Good writing, interpersonal and communication skills
- Aspire for service excellence and process improvements
Additional Information
Working Hours : 42 hours/week (5.5 days work-week)
Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)
