To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters)
Assist the Business Unit / Operations Manager in the implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic.
Oversee and supervise the training and development of clinic staff members
Plan and coordinate the daily work assignments and operations
Manage a group of patient service associates and conduct appraisals for these staff
Coordinate the daily administrative matters including of reconciliation of accounts payable and receivables.
Working in partnership with clinic staff members to ensure the delivery of quality patient care and services.
Work closely with Clinic staff, Podiatrists and Head Office Operational Support and other stakeholders to ensure that the clinic runs smoothly
Ensure that facilities are patient-friendly, safe and clean.
Responsible for ensuring that clinic staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
Responsible for communication between staff and head office. Coordinator should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems
Perform reception duties, scheduling of appointment, registration, dispensing of medication, payment collection and administrative duties relating to patients.
Assist podiatrists with the provision of treatment and patient examinations
Involve in administrative functions relating to work area such as stationary/drug/consumable ordering/stock-take
Perform sterilization related work
Perform other ad-hoc duties as assigned
Requirements:
Possess at least a O Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.
At least 2-3 year(s) of working experience in the related field is preferred
Excellent written and oral communication skills, with the ability to interact with patients, families, staff and others both verbally and in written correspondences
Excellent teamwork & people skills
Motivated individual and able to work independently with minimal supervision
Good interpersonal skills with a pleasant personality
Confident in handling administrative work using - Word/Excel, computer system and mobile apps
Able to commit 5.5 days work week (half-day Saturday)
