Payment Platform Technical Support Engineer

About Us

Founded in 2018, OPay is a leading fintech platform focusing on emerging financial markets and offering Al and big data-based innovative fintech solutions, such as payment, digital wallet, credit and other financial services, to emerging market customers in Africa and Asia. After five years of product development, OPay has become one of the most competitive fintech unicorns in emerging markets. It firmly believes that its value comes from its social value and has always been committed to developing inclusive finance in emerging markets by leveraging the power of technology and innovation.

What You'll be Doing

• Based on open platform API interfaces, organize and produce official technical integration documents and tools to guide users in efficient development and integration.
• Respond to customer inquiries and resolve technical issues encountered during API integration, while following up on system issue resolutions.
• Analyze and manage daily system issues, compile reports, and propose effective optimization solutions to improve the product.

Who We're Looking For

• Bachelor's degree from an accredited institution with a strong technical foundation; over 3 years of work experience, with preference for those in the financial payment industry.
• Product-oriented mindset, with excellent communication and comprehension skills; fluent in spoken English for seamless communication with international clients.
• Customer-oriented, exceptionally patient, detail-oriented, and responsible in work.