Payment Processing and Client Verification: - Handle outgoing and incoming funds transfers accurately and promptly. - Drive digital automation in these processes.
Efficiency and Independence in Processes: - Ensure timely and accurate validation of client instructions. - Conduct professional and friendly client callbacks. - Handle various tasks such as ad-hoc fund transfers, cheques/cashier orders, security transfers, and securities lending.
Compliance: - Stay compliant with statutory, head office, and local directives and regulations.
Front Office Issue Management: - Address and resolve incoming front office issues and escalations related to daily instruction handling efficiently and in a customer-friendly manner.
Fee Calculation: - Calculate fees owed by or due to Wealth Management clients accurately and ensure timely processing.
Process Improvement: - Participate in projects and initiatives aimed at improving efficiency within the team and related processes. - Address issues and suggest process changes.
Audit and Risk Management: - Handle responsibilities related to audit, monitoring and testing, SOX, QAR, and risk and control reviews. - Promptly report any irregularities or potential breaches in controls to the team leader and line manager.
