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RECRUIT EXPRESS PTE LTD

*Perm- Urgent* Assistant Retail Store Manager (BOH) (Retail Industry) - Town ($7000-$7500) #NJE

Early Applicant
  • 2 days ago
  • Be among the first 50 applicants

Job Description

  • Management and follow-up of Customer Services
  • Contribute to your team's effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
  • Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
  • Monitor conversion rates and average durations for reservations and customer requests
  • Monitor lead times at each relevant step of the aftersales & repair lifecycle
  • Support on morning store opening (till opening, key checks etc)
  • Supervise till closing with sales teams and/or cashiers after the store has been closed
  • Manage the store archiving for relevant documents, following the local and Group internal control rules
  • Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
  • Coordinate with external agencies to plan external / temporary staff
  • Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
  • Other adhoc duties as assigned

Requirements:

  • At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

More Info

Industry:Other

Function:Retail

Job Type:Permanent Job

Skills Required

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Date Posted: 28/11/2024

Job ID: 101756577

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Last Updated: 28-11-2024 07:50:00 PM
Home Jobs in Orchard Road *Perm- Urgent* Assistant Retail Store Manager (BOH) (Retail Industry) - Town ($7000-$7500) #NJE