Post Sales Engineer

Key Responsibilities

Technical Implementation:

. Deploy and configure 2FA, IAM, PAM, and phishing simulation solutions at customer sites or remotely.

. Integrate solutions with clients existing IT infrastructure.

Customer Support & Troubleshooting:

. Provide post-sales technical support and resolve issues promptly.

. Serve as a technical escalation point for more complex challenge.

Training & Enablement:

. Conduct workshops and training sessions for end-users and system

administrators.

. Develop and maintain technical documentation such as guides and FAQs.

Collaboration & Feedback:

. Work with pre-sales teams for a smooth handover post-sale.

. Collect and share customer feedback to improve product offerings and service quality.

Continuous Learning:

. Stay updated on the latest cybersecurity technologies and trends.

. Gain expertise in the latest IAM tools, including One Identity solutions.