Processing Officer/Ambassador (Temporary Contract - 6 months renewable)) [PDD]

Responsibilities:

You will be working on the following: -

Application Processing:

. Process scheme applications, appeals and exceptional cases

. Propose recommendations for appeal cases and seek manager's approval

. Perform checks on points accumulated through active job search conditions

Verification and Due Diligence:

. Verify supporting documents

. Conduct checks with external parties, including calling employers

. Contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

. Perform grant disbursements

Stakeholder & Customer Engagement

. Provide customer service assistance to JSS applicants at outreach centres (e2i career centres, ServiceSG Centres) with JSS administration including application, clarifications and appeal management

. Liaison with outreach centres for JSS related activities

Administrative Management:

. Manage and execute administrative tasks, duties, and ad-hoc jobs as assigned.

Requirements:

Technical Proficiency:

. Technologically adept individual or proficient and skilled in understanding and using different processing and technical software systems effectively.

. Skilled in deploying and troubleshooting Robotic Process Automation (RPA) solutions to streamline repetitive tasks and enhance efficiency.

Interpersonal Skills:

. Team player with good inter-personal skills.

. Ability to establish and maintain effective relationships with stakeholder

. Proactive in following up to ensure timely resolution and adherence to deadlines.

. Good written and spoken communication skills.

. Customer-focused, with the ability to manage appeals, inquiries, and concerns professionally.

Experience and Knowledge:

. Awareness of various government initiatives related to manpower /training

. Good engagement and time management skills with experience in account/project management and/or operational role

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.