About AvePoint:
AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!
About the role:
We are looking for a Production Operations AutomationEngineer to play a key role in optimizing and automating our production operations. This role involves identifying opportunities for improvement, streamlining processes, and enhancing overall service quality. Responsibilities include automating production tasks, managing major incidents, troubleshooting system and network issues, and monitoring performance metrics. The ideal candidate will ensure compliance with safety and regulatory standards, work across different shifts, and bring strong analytical skills and technical proficiency in data centre facilities.
Key responsibilities:
Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
Being accountable for resolving the incident with workaround or permanent solution.
Participate in troubleshooting system and network connectivity problems before escalation.
Monitoring production metrics and performance indicators to ensure targets are met.
Ensuring compliance with safety and regulatory standards in production.
Other ad-hoc duties as instructed.
The ideal candidate has:
At least 3-5 years IT experience as Level 1 Production Operations engineer.
Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.
Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
Working Hours:
Required to perform shift duties as per the following schedule:
1st Shift: 7:00 am to 3:00 pm
2nd Shift: 2:45 pm to 10:30 pm
3rd Shift: 10:15 pm to 7:15 am
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
