We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Product Manager (Controller Area Network) to join our team. Our teams are collaborative, vibrant, and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
Integrate Cartrack devices into new and old vehicles via the CAN Bus, understand how to decode and validate the data.
Resolve customers enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
Focus on decoding and understanding modern vehicle data
Fuel usage and fuel consumption
Electric Vehicle Charge and Regeneration
Battery Degradation
Hybrid Vehicles
Fault Code Detection
Be Involved in the integration into vehicles of various Telematics products as well and but not limited to CAN Bus, OBD2, J1939, J1708 and other vehicle communication protocols and third-party sensors.
Take accountability for projects assigned and work internally and externally with customers to ensure completion.
Supporting all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
Technology experience to ensure comprehensive knowledge of the full fleet management product offering
Requirements:
Experience/Knowledge of Electronics and Automotive aftermarket product installations (Telematics/Sound Systems/Immobiliser etc.);
Experience/Knowledge of Electrical/Mechanical repair of Automobiles and/or Heavy vehicles; (Electrical wiring repair, Faulty Finding and Mechanical Repair etc.)
Fully computer Literate with experience/Knowledge application usage and PC troubleshooting;
Basic programming skills to understand Bits/Bytes/Hex/Nibble and various BCD and number counting schemes used in Digital Applications.
Understanding of Binary maths and numbering systems.
Minimum of 5 years experience in the automotive service industry, experience in a similar industry is an added advantage;
Experience with CAN
Proven track record with Excel/Word for reporting to management
Proficient in English is A Must;
Excellent communication and interpersonal skills;
Hands-on and a positive attitude;
Technically independent with good initiative;
Strong analytical problem-solving skills with an out-of-box approach in providing solutions.
Engineering of Software Background with understanding of Assembly language and digital concepts.
