Responsibilities
About ByteDance
ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa.
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About
About Our Team The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
We are looking for talented individuals to join us for an internship in 2025. Internships at ByteDance aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at ByteDance.
Responsibilities
- Establish strong partnership between Customer Service Platform and regional business teams, advocate platform product solutions and promote product utilisation with various operation tools to support business requirements.
- Own product operation toolkits such as product wiki, product bulletin & product demo to drive product growth and value creation with business stakeholders.
- Execute all processes in product launch phase, such as user acceptance test, product training, product configuration and post launch operation support.
- Transform the efficiency of Platform's product operation by streamlining critical routine tasks and formulate product communications across the organisation.
- Perform product key performance metrics and process metrics analysis using data analytical tools to derive the insights that guide product utilisations and iterations.
Qualifications
Minimum Qualifications
- Bachelor degree or above. Ungraduates are welcome to apply.
- Relevant product operation working experience in customer service field of E-Commerce business.
- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly environment.
- Good data analytical skills and logical thinking.
- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.
- Excellent written and verbal communication skills in English.
Preferred Qualifications
- Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
For ByteDance
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy.
If you have any questions, please reach out to us at [Confidential Information]
