Product Operations Specialist

Job Title : Product Operations Specialist

What you will be working on:

• Work closely in a product team with Product Managers, Engineers and Product Designers to continually improve our products
• Set up and maintain product support workflows, automations, guides, and tooling
• Maintain a close partnership with stakeholders to support product deployment
• Gather and maintain user feedback in the form of dashboards for further analysis
• Identify key issues from user feedback, and deliver user insight to the team for further product development
• Optimise internal and external workflow and documentation to improve team efficiency
• Identify opportunities to increase user adoption by implementing propagation strategies, improving user onboarding experience, and managing user training

What we are looking for:

We look for individuals who take lots of initiative, enjoy the puzzle of solving open-ended problems, and are confident in challenging the status quo. Our team figures out the best way forward, not wait for instructions. Public service is the core of what we do. This at times means ignoring political pressures, and pushing things through for what is best in public interest.

• Bachelor's degree or equivalent in any discipline
• 2+ years of experience in product operations, project management, or a similar role within the technology industry is preferred, open to aspiring applicants who are interested as well
• Ability to empathise with users, suss out the root of the problem they are facing, and problem-solve independently
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations
• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex concepts to diverse audiences
• Detail-oriented with a focus on quality and continuous improvement

What it is like working here:

• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Ownership - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.
• Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.
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GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.