Production Support Analyst JR44423

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Role: Production Support Analyst

Job Requisition Number: JR44423

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

. Provide 24x7 production support onsite / offsite.

. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

. Manage and respond to users on timely manner.

. Log incident ticket for production issues and user queries

. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

. Follow up on defect and incident closure and meet incident closure KPI

. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

. Make sure system availability as per respective agreed SLA

. Support EOD batch run

. Perform annual Disaster Recovery (DR) exercise for supported applications

. Provide support to System Engineers on server level patches / upgrade as and when applicable

. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

. Ensure application documentation is properly updated for each production release

Key Requirements:

Education:

. Bachelor's degree in computer science or related field.

. At least 6 years relevant experience preferably in a Finance Institution.

Essential:

. At least 10 years of Mainframe experience.

. At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

. Cards and payments domain Knowledge.

. Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

. Expert knowledge and use of Mainframe tools such as Control-M, Endevor, File-Aid, Control-M.

. Prior application or production support experience is a plus

Technical Skills

. Mainframe, Cardlink

. COBOL, JCL, VSAM, CICS, Ezytrieve

. Microsoft Office.

Please forward your resume in MS word format to [Confidential Information] and

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2. Current Salary

3. Expected Salary

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