Production Support Analyst JR46056

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Role: Production Support Analyst

Job Requisition Number: JR46056

Job Level: 3-9 years of relevant experience (L2/L3)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities:

. Deliver a 1st class Production Support service to Channel's stakeholders

. Responsible for availability, incident, problem and capacity management for the applications in scope

. Response and resolve incidents, problem and user queries through proper analysis

. Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

. Drive technical remediation in line with agreed non-functional requirements

. Evidence continual service improvement of processes and tasks (via automation)

. Ensures essential process / procedures are followed and contribute to defining standards.

. Coach and be receptive to coaching to uplift the team's and your individual knowledge

. Communicate complex technical issues to business users in a language they understand

. Contribute to effective knowledge management best practices within team and organization

. Work closely with 1st & 3rd level support and development teams to the incidents, problem and user's queries are resolved within SLA

Key Requirements:

Education:

. Bachelor's degree in computer science or related field.

. At least 6 years relevant experience, preferably in a Finance Institution.

Essential:

. 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

. Strong team player. Flexible and being able to manage time effectively.

. Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

. Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

. Strong understanding of ITIL methodology

Technical Skills:

. 5+ years of experience with Distributed Technologies - Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

. Strong working experience in Microsoft Dynamics CRM application production support

. Strong understanding of Microsoft Dynamics CRM application architecture

. Excellent troubleshooting skills in Control-m batch issues, SSIS packages

. Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

. Hands-On experience in writing / debugging scripts, code, and database queries

. Software Engineering & Change Management

. Solid understanding and execution of DR & BCP

. Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

. Competence in Microsoft Excel, PowerPoint and Word documents

Please forward your resume in MS word format to and

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume.

Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location