The Mainframe Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users.
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
Help in identifying, coordinating, and implementing initiatives/projects that promotes efficiency and optimization of daily processes.
Proactively identify opportunities to improve system efficiency and/or availability.Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
Job Requirements:
At least 8 years of Mainframe experience.
At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.
Cards and payments domain Knowledge.
Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
Expert knowledge and use of Mainframe tools such as Endevor, File-Aid, Control-M.
Prior application or production support experience is a plus.
