Search by job, company or skills
Responsibilities
. Provide 24x7 production support onsite / offsite.
. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
. Manage and respond to users on timely manner.
. Log incident ticket for production issues and user queries
. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
. Prioritize defects and plan for production release based on defect criticality or align with quarterly release
. Follow up on defect and incident closure and meet incident closure KPI
. Share production defect support learning with QA team and development team to improve application quality and minimize future defects
. Make sure system availability as per respective agreed SLA
. Support EOD batch run
. Perform annual Disaster Recovery (DR) exercise for supported applications
. Provide support to System Engineers on server level patches / upgrade as and when applicable
. Ensure proper knowledge transfer (KT) from project / development team before enhancement release
. Ensure application documentation is properly updated for each production release
Skills/Requirement
Requirements:
. Education:
. Bachelor's degree in computer science or related field.
. Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
. Hands-on experience in IT Operations/Production support L2/L3.
. Experience in ITIL process and tools like Splunk, Control-M is a plus.
. Strong analytical & trouble shooting skills required.
. Experience in Disaster Recovery planning and test execution.
. Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
. Experience working in financial services industry supporting mission critical applications is a big plus.
Date Posted: 16/11/2024
Job ID: 100518491