Production Support Engineer ( 12 months contract)

Responsibilities

. Provide 24x7 production support onsite / offsite.

. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

. Manage and respond to users on timely manner.

. Log incident ticket for production issues and user queries

. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

. Follow up on defect and incident closure and meet incident closure KPI

. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

. Make sure system availability as per respective agreed SLA

. Support EOD batch run

. Perform annual Disaster Recovery (DR) exercise for supported applications

. Provide support to System Engineers on server level patches / upgrade as and when applicable

. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

. Ensure application documentation is properly updated for each production release

Skills/Requirement

Requirements:

. Education:

. Bachelor's degree in computer science or related field.

. Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.

. Hands-on experience in IT Operations/Production support L2/L3.

. Experience in ITIL process and tools like Splunk, Control-M is a plus.

. Strong analytical & trouble shooting skills required.

. Experience in Disaster Recovery planning and test execution.

. Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

. Experience working in financial services industry supporting mission critical applications is a big plus.