Duties and Responsibilities
- Manage and maintain the clients and database and P-files and ensure it is complete, accurate and updated regularly.
- Liaise with referring source, clients and AIC on program details.
- Plan and Manage the conduct of client and caregiver satisfaction surveys, compilre and analyse the results and prepare reports as required.
- Prepare weekly, monthly, bi-yearly reports and ad hoc reports etc.
- Respond to complaints/feedback from clients and family, conduct home visits if needed and take follow-up actions as necessary.
- Demonstrates and maintains good interpersonal skills with clients, staff and public at all times to build co-operation and trust.
- Provide psycho-social for patients and their families through case management, counselling, financial assessment amd recommend resources where necessary.
- Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients health problems.
- Collaborate with other healthcare professionals abd family members/caregivers to determine appropriate care plan.
- Assist in the orientation and induction for new care staff
- Provide counselling for direct care staff.
- Provide coverage for Accounts/Admin Assistant.
- Conduct himself/herself professionally in his/her work and communication with others.
- Attend relevant training programmes to maintain skill competency
- Work and liaise with other THK divisions, agencies and organizations on all Home Care matters and issues.
- Experience with islandwide delivery/service coordination is preferred.
- Candidate who can speak Malay is required due to business requirement.
- Any other ad hoc tasks as assigned by the Programme Manager.
