Liaise closely with customers for timely deployment and to resolve issues promptly
Coordinate with engineers for deployment and troubleshooting
Develop and maintain project timelines and keep stakeholders informed of progress
Create project documentation
Conduct customer trainings and assist in creating training materials
Monitor and evaluate quality of service delivery with metrics
Provide ongoing customer support, addressing any technical or operational concerns
Responsible for customer success, ensuring customers derive maximum value from our products and services by fostering strong relationships and understanding their specific needs
Responsible for customer account renewal
Gather customer feedback proactively to improve our products and services
Work with sales teams to identify opportunities for upselling and cross-selling
Requirements
Possess a Bachelor's degree in any field.
Minimum two years of experience in either project management, IT service delivery or a customer facing role, ideally in a technical customer support capacity
Excellent interpersonal and communication skills, with strong customer service orientation
Strong organizational and time management skills
Have initiative and able to take proactive approach to solve challenges
Experience in coding (e.g sysadmin scripts or high level languages) is a plus
Must be a Singapore citizen or Singapore PR
Benefits
Engage in impactful work aimed at addressing significant cybersecurity challenges
Chalk up valuable experience and insights within the cybersecurity industry
Receive a competitive salary package.
Annual flexi benefits and reimbursement for health screening expenses.
Enjoy 18 days of annual leave, with increments based on years of service
