You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.
Your Responsibilities
You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:
To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
To prepare spot quotations, data for tender documents + actively participate in commercial support.
To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
To report incidents + hazards as per the relevant working instructions.
Your Skills and Experiences
At least 1-2 years in freight forwarding
Strong operational experience in sea and air import/export operations
Experience handling high-volume accounts
Strong organizational and time management skills to handle a heavy workload
Excellent communication and customer service skills
Proficiency in logistics software and systems
Analytical skills to monitor and improve operational performance
Commercial acumen to handle pricing, shipment booking, and financial impacts
Demonstrated leadership qualities and the ability to take on a team lead role in the future
About Kuehne+Nagel
With over
- 000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the worlds leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Farah
[Confidential Information]
