About Us
M-DAQ Global is a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide. Our proprietary technology empowers both large enterprises and SMEs to navigate international trade with FX clarity, certainty, and payment mobility.
Headquartered in Singapore with an expanding presence across 7 countries and territories, M-DAQ Global provides a comprehensive suite of FX, collections, and payment solutions, as well as value-added services such as AI-driven KYB onboarding and enhanced risk management solutions, enabling businesses to transact across borders with ease amidst evolving needs.
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About the role
We are seeking a highly motivated and organized Project Management Associate to join our dynamic Operations Strategy team. As a key support to the VP of Operations, you will play a crucial role in driving operational excellence through change management initiatives, workflow optimization, and the development of standardized operating procedures (SOPs). This is an excellent opportunity for an entry-level professional with a strong academic background and a passion for process improvement to gain valuable experience in a fast-paced and rewarding environment.
Key Responsibilities:
- Change Management:Assist in the planning, implementation, and monitoring of organizational changes.
Develop and execute communication plans to ensure stakeholder buy-in and smooth transitions.
Track progress, identify potential roadblocks, and propose solutions to mitigate risks.
- Workflow Optimization:Analyze existing operational workflows to identify areas for improvement and efficiency gains.
Collaborate with cross-functional teams to design and implement optimized workflows.
Document workflows using flowcharts, process maps, and other visual aids.
- SOP Development:Create clear, concise, and user-friendly SOPs for various operational processes.
Ensure SOPs adhere to industry best practices, regulatory requirements, and company standards.
Maintain and update SOPs to reflect process changes and improvements.
- Operational Excellence:Participate in initiatives aimed at enhancing operational efficiency, productivity, and quality.
Conduct research and analysis to support data-driven decision-making.
Assist with project coordination and administrative tasks as needed.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Strong understanding of project management principles and methodologies.
- Excellent analytical, problem-solving, and critical thinking skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Project Management tools (Jira Projects, Camunda)
- Outstanding written and verbal communication skills.
- Ability to work independently and as part of a team.
- Meticulous attention to detail and a commitment to accuracy.
- A proactive and results-oriented approach.
- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
