Key Responsibilities
Project Management
- Lead and coordinate project activities to meet client objectives, timelines, and budgets.
- Define project scope, deliverables, and requirements with stakeholders, and manage execution.
- Prepare project plans, progress reports, and budget estimates for senior management.
- Ensure accurate documentation of claims, incidents, and milestones while driving project growth and improvement.
- Review tenders, prepare quotations, and assess proposals.
ERP (Enterprise Resource Planning) System Management
- Oversee ERP system setup, implementation, and workflow management.
- Collaborate with stakeholders to align system requirements with business processes.
- Negotiate with ERP vendors on contracts, updates, and support.
- Troubleshoot and resolve ERP issues in coordination with the vendor.
Insurance and Claims Management
- Manage procurement and ensure understanding of insurance policies and coverage.
- Negotiate with insurers on policy requirements to ensure adequate protection for projects.
- Ensure insurance policies remain valid during project extensions, preventing coverage lapses.
- Serve as the primary point of contact for insurers, ensuring correct claims submission and documentation.
Data Center Management
- Lead a team of technicians to ensure smooth daily data center operations.
- Address and resolve incidents reported by clients, vendors, and stakeholders.
- Provide hands-on support for data center infrastructure, including troubleshooting, server installations, and upgrades.
- Perform cabling, onboarding, and ensure adherence to SOPs.
- Manage asset and inventory tracking to ensure proper equipment maintenance.
Requirements
- Strong project management background, with demonstrated ability to manage complex projects, meet deadlines, and maintain budgets.
- Familiarity with data center technologies, including server installations, network equipment setup, and related systems.
- In-depth knowledge of insurance policies, procurement processes, maintenance requirements, and claims management related to IT infrastructure and data center projects.
- Excellent communication and negotiation skills, with the ability to liaise effectively with stakeholders, insurers, and vendors.
- Strong leadership skills with a proven ability to manage, guide, and motivate a team of technicians.
- Problem-solving abilities, attention to detail, and the capacity to handle multiple tasks simultaneously.
- Ability to work independently and as part of a collaborative team.
- Relevant certifications in data center management, project management (e.g., PMP), or similar are a plus.
